HOW DO I COMPLAIN ABOUT A PRODUCT?
When you shop at ICHI, you are entitled to claim within a period of 24 months from the date of purchase. You can either ask for a replacement or to have your money refunded – depending on your specific complaint.
Your complaint must, of course, be justifiable and the defect must not have been caused by incorrect use of the product or other action, which may have damaged the product.
You must complain within a "reasonable time" after having discovered the fault. If you make your complaint within two months of having discovered the fault, your complaint will always be legitimate.
Once your complaint is approved, we refund the invoiced price. If the original transaction was paid by payment card, the price will be refunded to the same card.
WHAT SHOULD I DO IF SOMETHING IS MISSING FROM THE PARCEL?
Please notify us in writing by email to firstname.lastname@example.org.
THE PARCEL WAS DAMAGED ON ARRIVAL. WHAT SHOULD I DO?
You should refuse to accept the delivery. If the package has already been delivered, contact ICHI Customer Services to request a goods return label (free of charge). If you want us to send a new parcel, send an email to ICHI Customer Services at