HOW DO I EXCHANGE A PRODUCT?
If you wish to exchange a product (e.g. to a different size), please return the product to us within 14 days. You are welcome to repurchase the correct size or other goods on the webshop. If you wish to make use of your right to regret a purchase, we will refund the price of the products and freight costs as soon as the goods have been returned to us and we have registered them as goods returned in our system. If you need a size that is no longer available in the webshop, you are welcome to call or write to ask us if and when we can obtain the right size for you. Unfortunately, we cannot guarantee that we can always obtain sold-out sizes.
HOW DO I RETURN A PRODUCT?
If you wish to regret your purchase, you must pay the cost of returning the goods to ICHI (unless otherwise agreed to the contrary). Goods must be returned to this address:
ICHI at FashionShopping
VAT no.: DK 31 32 73 69
NB: We do not accept goods dispatched COD (cash on delivery).
If you have a complaint, send full details with the parcel as this accelerates the claims handling process. Always enclose a copy of the invoice/order confirmation note. When you return goods to us, we recommend that you send by UPS parcel services. UPS offers a track-and-trace service, which means that you and we have proof that the parcel has been delivered to our goods return department.