ICHI

Goods Returns

HOW DO I EXCHANGE A PRODUCT?

If you wish to exchange a product (e.g. to a different size), please return the product to us within 14 days. You are welcome to repurchase the correct size or other goods on the webshop. If you wish to make use of your right to regret a purchase, we will refund the price of the products and freight costs as soon as the goods have been returned to us and we have registered them as goods returned in our system. If you need a size that is no longer available in the webshop, you are welcome to call or write to ask us if and when we can obtain the right size for you. Unfortunately, we cannot guarantee that we can always obtain sold-out sizes.

HOW DO I RETURN A PRODUCT?

If you wish to regret your purchase, you must pay the cost of returning the goods to ICHI (unless otherwise agreed to the contrary). Goods must be returned to this address:

ICHI at FashionShopping
Niels P Thomsens Vej 3
DK-7500 Holstebro

VAT no.: DK 31 32 73 69

NB: We do not accept goods dispatched COD (cash on delivery).

If you have a complaint, send full details with the parcel as this accelerates the claims handling process. Always enclose a copy of the invoice/order confirmation note. When you return goods to us, we recommend that you send by UPS parcel services. UPS offers a track-and-trace service, which means that you and we have proof that the parcel has been delivered to our goods return department.

Order Cancellation Form

There is 14 days’ full right of return on all our goods. The period in which you are entitled to return goods is counted from the day you received the goods or the day you took physical possession of the last partial delivery of several goods on a single order. If the 14-day period expires on a Public Holiday, Saturday, Danish Constitution Day (5 June), Christmas Eve or New Year's Eve, the deadline will be extended to the next working day.

If you regret your purchase, you simply return the goods within 14 days. If you wish, you can inform us that you have regretted your purchase. Send a letter or email within 14 days. Please fill in and enclose a goods return note. You will receive an email when your order has been processed and your payment will be refunded to the payment card used to make the original purchase.

You are entitled to examine and try on the goods as you would in a high street store. You are liable only for any impairment of the value of the goods caused by any action that is not necessary to establish the condition, characteristics and function of the goods. This means that the goods must be unused, all the original labels must be attached and the goods must not have been washed. If the above-mentioned conditions are not met, in some cases the goods will have lost all their value and, as customer, you will not be entitled to a refund (this does not apply to approved complaints).

If you return the item, you do so at your own expense and risk. Send the goods as a parcel or in a strong envelope. When you return the goods, you are responsible for ensuring that the packaging is adequate. Remember to obtain proof of postage.

If you regret your purchase, we will refund your payment in full, including freight costs. We refund the sum without delay and in all cases no later than 14 days from the date we are notified that you have regretted your purchase. We may, however, withhold the refund until we have received the goods or you produce documentation to substantiate that the goods have been returned. We will refund the payment using the same means of payment as was used to make the original transaction. You will never be charged a fee in connection with a card refund.

REFUNDS

If you paid with a payment card, the same amount will automatically be refunded to the same card when we have received the goods returned. The same applies to payments made via PayPal.